FAQs

Various modes of public transportation, such as cars, shuttles, taxis, and public transit, are accessible from the airport to reach the property. While we do not offer any transpiration services, you might want to consider one of these shuttle options (please note that we do not have any affiliation with these companies and do not receive any compensation from these service providers)

Go Waikiki Shuttle https://gowaikikishuttle.com/

Roberts Hawaii Shuttles https://www.robertshawaii.com/airport-shuttle/oahu/

We are less than 50 yards (46 meters) from Waikiki Beach.

Approximately 12 miles.

Uber and Lyft are available in Honolulu. Also consider Roberts Hawaii Shuttle Service https://gowaikikishuttle.com/

Yes, Parking can be booked in advance by clicking here. Parking is limited and highly recommended to book in advance. Parking is suitable for compact and intermediate cars. We  do not recommend SUV's or vans.

All of our rooms are non-smoking and this includes the balcony/lanai. Per City & County regulations smoking is only permitted on the street level at least 20' from any entrance or window. Vape, cigars and marijuana are included in not being allowed.

Complimentary high-speed internet access is provided in every room through both cable and Wi-Fi connections.

Certainly, cribs can be provided at a rate of $20 plus tax per night, depending on their availability.

Complimentary bathroom amenities include shampoo, conditioner, body lotion, facial soap, and body soap.

Upon booking, a necessary deposit will be charged to your card. In case you book a non-refundable rate, the full amount for your stay will be charged to your card at the time of booking.

Yes, as long as the cancellation does not fall within the cancel period.

• To receive a full refund, guests must cancel at least 15 days before check-in
• If guests cancel between 5 and 15 days before check-in, 50% will be refunded 
• If guests cancel less than 5 days before check-in, then nothing will be refunded

To modify or cancel your reservation, please email info@thewgh.com

 Standard check in time is after 3pm HST and check out is before 11 am HST.

It is possible to request an early check-in or a late checkout, but their availability cannot be guaranteed. Additional charges may be applicable.

 We do not charge a resort fee.

While we do offer a pool, we do not have a Jacuzzi.

Yes, we provide beach towels.

We have 10 floors and 2 elevators to service them.

These are privately owned suites, Certain owners allow a pet (1) up to 20llbs - Breed restrictions do apply. Appropriately documented Service Animals are permitted. We do verify documentation and only legitimate documentation is accepted.     

Our establishment offers two restaurants on-site - Teddy's Bigger Burgers and Hula's Bar & Lei Stand, both serving casual fare and pupus. Moreover, numerous restaurants can be found within a short stroll, catering to diverse culinary preferences ranging from fine dining to casual.

Unfortunately, we do not.

• Delivery by Waikiki Market
• Hours of operation: 7 days a week, 6am to 10pm, Phone Number: (808) 923-2022 
• Where to find us: 2380 Kuhio Avenue, 2nd Floor, Honolulu, HI 96815
  

• At the corner of Kuhio Ave. and Kanekapolei St., across the International Market Place parking entrance.

Delivery

When can I get my groceries delivered?

Deliveries are available from 11 am to 7 pm on Tuesdays, Wednesdays, Fridays, Saturdays, and Sundays. Our first delivery time slot is 11 am to 1 pm, and our last one is 5 pm to 7 pm. Deliveries have a 2-hour lead time.

Do you deliver to my neighborhood?

We offer delivery in the Waikiki zipcode 96815, with surrounding areas coming soon.

Should I tip my driver?

No, we do not accept tips.

Do I have to be home when my groceries are delivered?

Yes. You or a member of your household must be home to accept your groceries.  If you are purchasing alcohol or tobacco, the person accepting your groceries must be 21 years of age or older and should be prepared to show identification.

How will I know when the delivery driver is expected to arrive?

You will receive an Order Ready email notification when we are getting ready to deliver your order.

What do I do if an item I ordered wasn’t included in my delivery?

Please review your order with the delivery driver when your groceries arrive. If we missed delivering an item that you paid for in your order, please call our call center at 808-452-1329, and we will make another trip to your home to deliver it as soon as possible.

How will I recognize a Waikiki Market driver at my door?

The Waikiki Market Grocery Delivery service is provided by Waikiki Market employees.  You will see a Waikiki Market decal on the car making the delivery.  Our drivers wear store uniforms and name badges to identify themselves. 

How do I request a contact free delivery?

We have a Contact Free delivery option available. At the time of checkout, please add ‘CONTACT FREE’ in the notes. If you placed an order without the note, please email us immediately at service@waikikimarkethawaii.com or call us at (808) 452-1329 (8 a.m. to 4 p.m. daily) to let us know you would like a contact-free delivery.  With this option, our driver will leave your groceries at your door. 

However, if your order contains alcohol or tobacco, a signature confirming legal age must be signed at the time of delivery. To protect both you and our driver, face coverings must be worn during the interaction.

Where do they drop off the grocery bags when they arrive?

Delivery drivers will bring your groceries to your doorstep (or leave at door if contact free delivery is requested).  Drivers are not allowed to go inside your home for safety and liability reasons.

What is your alcohol delivery policy?

If your order contains alcoholic beverages, tobacco, and/or other age-restricted products, the person receiving the liquor or other “age-restricted products” must be at least 21 years old to accept and/or sign for delivery.  We reserve the right to request that valid (non-expired, government-issued) photo identification and/or the receipt of the order be presented upon arrival to the designated delivery or pickup location.  For delivery orders, the authorization form must be signed after verification.  Otherwise the age-restricted products will be retained by the delivery driver. You may contact our Customer Service Call Center at (808) 452-1329 between 8 am and 4 pm to arrange for re-delivery or to reschedule pickup of any products retained.  We must follow this policy if your order contains alcohol even if you request the Contact Free option. In addition, to protect both you and our driver, face coverings must be worn by both parties during the interaction.

If you are ordering from a hotel, condo or apartment complex, the purchaser or the purchaser’s personal representative must be present to show valid proof of identification and sign the authorization form. We are not allowed to drop off the order to an intermediary party such as the hotel concierge, front desk or management office.